Canner Enterprise

Canner Enterprise support

This support portal is for customers of Canner Enterprise. Email us with the template below filled in, and our team will pick it up right away.

Email support

contact@cannerdata.com

Open email with template

Issue template

The more of this you fill in, the faster we can help. Attach logs and screenshots to the email. Never send passwords, keys or other credentials.

Subject: [Canner Enterprise] <Company> - <Short summary of the issue>

Company:
Contact name and role:

Severity (Critical: production down / High: major feature broken / Medium / Low):
Environment (production / staging / test):
Affected data sources or connectors:

Summary of the issue:

Steps to reproduce:
1.
2.
3.

Expected result:

Actual result:

When did it start, and did anything change around then (upgrade, config, network)?

Error messages and logs (paste here or attach):

Screenshots (attach):